Language Learners

Intro :

Language Learners is a small sole-trader business, offering tuition in French, German and English as a foreign language. Located in Woking, Surrey, Language Learners offers in-person and online lessons, as the client prefers.

Challenges

Having been in business for 17+ years, I was well aware of the importance of not only having a web presence, but also keeping it running smoothly and updating the content regularly. Our previous web hosting/maintenance company had been increasing their fees steadily to the level that I felt we were no longer operating in the same space. It was clear that they were looking for larger business clients and that our relatively small needs were not a priority.

Solutions

Tracy made me feel immediately that the Language Learners business was important to HDS by making time for a proper discussion about our needs and the way that the business had changed since the pandemic lockdowns. These changes meant that our offering was not quite the same any more, and that we had a greater need for web visibility. The HDS team were happy to help manage the transfer of our software licences, website management and hosting over a longer period of time as each element came up for renewal with our previous provider. This meant that we did not have one sudden date where everything stopped working, but rather a smooth transition that was not noticed by our clients.

The HDS team offer some valuable monthly maintenance checks at a reasonable price. We have chosen to include a monthly check that our enquiry form is working, as well as having HDS support to post a monthly blog of content that we have written in advance. This means that there is no worry about how time is passing, or whether it is time to do a particular job – and also no opportunity to forget!

Results

The website is running smoothly and without issue. There have, on occasion, been a few little hiccups but Tracy and her team have always been at the end of the phone to deal with the issues as they arise and to give confidence that the success of our business is also important to her business.

Website enquiries have increased, as has the interest from corporate clients for business language tuition. In the last tax year our revenue has increased by approximately 45% and I am thankful to HDS for their part in that success.

A Personal Note

HDS gives me the confidence that my website will always be fully functioning and remain relevant. I have trust in Tracy and her team that they will be there for us if we should have any technical issues.