Intro :
Woking Family Contact Centre is a small local charity based in Woking. The charity supports vulnerable families by providing a safe space where children can meet the parents that they no longer live with in a warm and friendly atmosphere.
Challenges
We needed to develop a website that would explain what we do and would provide the information that families need to engage with us, as well as to attract and inform new volunteers. Because we are a charity with no paid staff, and no expertise in website management, it was vital for us to work with a company that would host and maintain our website.
Solutions
If there is a problem, Tracy takes action to sort things out e.g. coming to take a look at my computer set-up when I was getting repeated error messages. Tracy also provides good advice e.g. design of a new page on our website. HDS gets it right first time.
Results
Most of our families find us via the website now, so they no longer need lengthy phone calls to explain what we do and what they need to do to access to our contact centre.
A Personal Note
Tracy and her term reply to emails in a timely manner and set out a timeline for dealing with the various requests. Invariably helpful and responsive, no matter how small the task.
Chair
Woking Family Contact Centre